fc66 Privacy Policy

Last updated: 10 November 2026

Who We Are

fc66 operates an online casino and sports betting platform accessible at fc66.info, primarily serving players in Malaysia. When you create an account, make a deposit, or simply browse our site, fc66 acts as the data controller responsible for the personal information you provide. This Privacy Policy explains our practices in plain language so that you know exactly what happens to your data.

Data We Collect

We collect only the information necessary to operate your account safely and comply with our obligations. The categories below outline what we gather and why.

Registration and Identity Data

When you register with fc66, we collect your full name, date of birth, Malaysian mobile number, email address and a username of your choice. Before your first withdrawal, we verify your identity using one government-issued document — your National ID Card (NID), Passport, or Driving Licence.

Financial Data

To process deposits and withdrawals in RM, we record the payment method used (Touch 'n Go eWallet, DuitNow, FPX Online Banking, or Bank Transfer), transaction reference numbers, and transaction amounts. We do not store full bank account credentials on our servers; payment processors handle sensitive card or banking data under their own security standards.

Usage and Technical Data

Our systems automatically log your IP address, device type, operating system, browser, pages visited, games played, session duration, and approximate location derived from your IP. This data helps us detect fraud, resolve technical issues, and improve the platform experience.

Communication Data

If you contact our 24/7 Live Chat, raise a support ticket, or participate in promotions, we retain a record of that correspondence — including timestamps and the content of messages — to maintain service quality and resolve disputes.

How We Use Your Data

fc66 uses your personal information for the following purposes:

• Account management — creating, maintaining and securing your fc66 account.
• Payment processing — handling deposits (minimum RM20, credited within 1 minute) and withdrawals (minimum RM20, processed within 3 minutes, up to RM16,000 daily).
• Verification (KYC) — confirming your identity before your first withdrawal, with a review time of approximately 2 hours.
• Bonus and VIP management — calculating your Welcome Bonus, Daily Cashback, Referral Bonus credits, and VIP tier progression.
• Fraud prevention and security — detecting suspicious activity, multiple accounts, and unauthorised access attempts.
• Legal and regulatory compliance — fulfilling record-keeping obligations under applicable law.
• Customer support — responding to queries via 24/7 Live Chat and resolving disputes.
• Service improvement — analysing aggregated usage data to refine platform features and game selection.
• Marketing communications — sending promotional emails or push notifications only if you have explicitly opted in; you may opt out at any time.

Legal Basis for Processing

Sharing Your Information

fc66 does not sell, rent or trade your personal data to third parties. We share information only in the following limited circumstances:

• Payment processors — to execute deposits and withdrawals via Touch 'n Go, DuitNow, FPX or Bank Transfer. These partners process financial data under their own privacy frameworks and are contractually bound to protect it.
• Game providers — Pragmatic Play, PG Soft, KA Gaming, Ezugi, Evolution and FA Chai may receive a session token and player ID to serve game content; they do not receive your name, ID documents, or payment details.
• Technology and cloud partners — hosting, security, and analytics vendors who process data solely on our instructions under data processing agreements.
• Legal and regulatory authorities — when required by law, court order, or to prevent fraud and protect the rights of fc66 and its users.
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may transfer to the successor entity, which will remain bound by this policy.

Cookies and Tracking

fc66 uses cookies and similar technologies to keep you logged in, remember your preferences, and collect anonymous usage statistics. We use three categories of cookies:

• Essential cookies — required for the platform to function (login session, security tokens). These cannot be disabled.
• Analytics cookies — help us understand how players navigate the site so we can improve it. You may opt out via your browser settings.
• Marketing cookies — used only if you consent, to show relevant promotions. You may withdraw consent at any time by clearing cookies or adjusting browser settings.

Your browser's "Do Not Track" signal is respected for analytics cookies. For detailed cookie management steps, contact our 24/7 Live Chat.

Data Retention

We retain your account data for as long as your account remains active. If you close your account, we keep transaction records, KYC documents, and communication logs for a minimum of five years to satisfy legal and audit obligations. Anonymous, aggregated analytics data may be retained indefinitely as it cannot identify you.

Security Measures

Protecting your data is a core responsibility at fc66. Our technical and organisational safeguards include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Role-based access controls — only authorised staff can access personal data, and only to the extent needed for their role.
• Regular security audits and penetration testing by independent parties.
• 24/7 automated monitoring for unusual login patterns and suspicious transactions.
• Two-factor authentication available for your fc66 account — we strongly recommend enabling it.

No system can guarantee absolute security. If you suspect your account has been compromised, contact our 24/7 Live Chat immediately and change your password.

Your Rights

As a user of fc66, you have the following rights over your personal data. To exercise any of these, contact us via 24/7 Live Chat.

Access

You may request a copy of the personal data fc66 holds about you. We will provide this within 30 days of a verified request.

Correction

If any information is inaccurate or incomplete, you may update it directly in your account settings or ask our support team to correct it.

Deletion

You may request deletion of your account and personal data. Note that we are obliged to retain certain financial and KYC records for the statutory minimum period even after deletion. Residual data will be anonymised or destroyed once the retention period expires.

Restriction and Objection

You may ask us to restrict processing of your data in certain circumstances, or object to processing carried out on the basis of legitimate interests. We will assess your request and respond within 30 days.

Portability

Where technically feasible, you may request your data in a structured, machine-readable format (CSV or JSON) so you can transfer it elsewhere.

Withdraw Consent

Where processing relies on your consent (e.g., marketing emails), you may withdraw it at any time without affecting the lawfulness of prior processing. Use the unsubscribe link in any marketing email or contact our 24/7 Live Chat.

Protection of Minors

fc66 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. During KYC verification, we confirm date of birth using a government-issued document. If we discover that a minor has created an account, we will immediately suspend it, void any transactions, and delete the associated data. If you believe a minor has accessed our platform, please notify us via 24/7 Live Chat.

Changes to This Policy

fc66 may update this Privacy Policy from time to time to reflect changes in law, our services, or industry best practices. When we make material changes, we will notify registered players by email and display a notice on the fc66 platform for at least 14 days before the new policy takes effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use fc66 after the effective date constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, please reach our Data Protection team through any of the following channels:

• 24/7 Live Chat — the fastest way to reach us; click the Live Chat widget on any page of fc66.info.
• In-app support — available inside the fc66 App (version 2.0.13, Android 8.0+).

We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 calendar days. We do not share contact email addresses on this page; all communications are handled through our secure Live Chat system.